Recognized as a world leader in providing university-based research and development services to industry exploiting surface and materials technologies, Surface Science Western has passed the standard for ISO 9001:2015 Quality Management Systems – Requirements.
Surface Science Western is the first materials research centre among all Canadian universities to be certified to ISO 9001. This significant accomplishment reinforces the laboratory’s dedication to provide the highest quality research and development services to the global community.
ISO 9001 is an international quality standard developed by the International Organization for Standardization (ISO), a worldwide federation of national standards bodies representing some 140 countries.
ISO 9001 can be applied to any type and size of organization, from small family-run businesses to the world’s largest corporations and government institutions. It provides a structured yet flexible framework for a customer focused business management system that will drive business performance improvement. ISO 9001 is based on the following eight Quality Management Principles, which are incorporated within the requirements of the standard, and can be applied to improve organizational performance:
- Customer focus
- Involvement of people
- Process approach
- System approach to management
- Continual improvement
- Factual approach to decision making
- Mutually beneficial supplier relationships
- Organizations that are ISO 9001:2015 certified have successfully demonstrated the ability to consistently meet customer requirements and to enhance customer satisfaction through continuous improvement of the organization’s processes.
Our current Certificate of Registration (pdf format).