Customer Testimonials

SSW works with approximately 160 different companies in a given year. These companies represent many sectors of the economy including energy and nuclear, mineral resources, health services, automotive, aerospace, environmental and electronics. Because of this exposure to so many sectors and products, coupled with the varied backgrounds of our researchers, we can analyse nearly any surface with confidence.

SSW has worked closely with industrial companies, government organizations and consultants including the following: OPG, AECL, 3M Canada, ACRUX Metal Technologies, Paint Performance Consulting, Com Dev, Toyota, GM Canada, SGS Mineral Services, Trojan Technologies, FAG Aerospace, Kelcoatings Limited, Babcock & Wilcox and Novelis Inc.

Here’s what some of them had to say:

“ACRUX provides metallurgical and chemical analysis, product and process root cause analysis and makes recommended corrective actions to our customers. It is imperative that data received from any laboratory is detailed, accurate and on time. I have utilized Surface Science Western for over 15 years as a reliable analytical partner. The consistency and high quality of their work allows me to utilize and compare historical data to current work. I can trust their data to be accurate and have found their staff to be trustworthy and willing to go the extra mile to meet demanding time requirements to keep my company outperforming my competitors.”

Amy Levi
President, Acrux Metal Technology

“My company originally sent samples to SSW because of the specialty instrumentation. We keep coming back because of the top-notch service, i.e., good turnaround time, the knowledge of the staff, and their willingness to help with interpretation. Keep up the good work.”

Dave Wunderlich
NOVA Chemicals

“As always, excellent service and quality of work. From someone who was trained in analytical chemistry and “Primitive” XRF analysis; the quality, speed and accuracy is amazing.”

Brian Milner
President, Chem-Ecol Ltd.

Anonymous quotes from our customer survey:

“You have a great team. Again, it is that personal touch that is greatly appreciated.”

“We find your staff very knowledgeable, professional and very friendly. The response of your organization is top notch and it is a pleasure to do business with your group.”

“I wish that all of the businesses we deal with had your level of professionalism and common courtesy. It is most refreshing. Yes we will continue to do business with you. Thank all of your staff, keep up the good work.”

“We have used SSW services for many years. We’ve tried other labs and still have not achieved the results or service on par with SSW. Please keep up the good work.”

“Your service and knowledge has always been great.”

“Great job! I will be doing more business with you.”

“SSW has done amazing work for us. Thank you.”

“Over the years I have found SSW to be very dependable and to provide us with service of very high quality. I always recommend you to others when I get a chance. Your professionalism and thoroughness is much appreciated.”