Surface Science Western has once again received a 100% satisfaction rating in our annual customer survey. Your feedback continues to drive our commitment to excellence in materials analysis and customer service.
A remarkable three-quarters of respondents first connected with SSW through word of mouth or personal experience — whether through colleagues, industry peers, or as former students. This strong referral network speaks to the trust and reputation we’ve built across institutions, companies, and generations of researchers.
And that trust lasts! More than 25% have been working with us for over five years, and nearly 40% for 1–5 years. These long-term relationships reflect the consistency, reliability, and value we strive to deliver year after year.
Based on your feedback, here’s what stands out as the most important things that we offer:
- Knowledgeable and friendly staff
- Thorough reports and follow-up communication
- Problem-solving recommendations
- ISO-accredited procedures
We’re grateful for your continued trust and support. Your feedback helps us improve and ensures we remain a reliable partner in your material science efforts.
Thank you for another year of collaboration and success!
Surface Science Western 
